The failure mode is ordinary. The phone rings during the dry weeks, when grind-and-repoint can actually cure, nobody answers, and a mason shows up with the wrong sand and the breast waits another week.
Dale answers and writes spall or open joints, and whether the mortar has to match lime before talking about a clock time. The Mortar pounds turns those counts into pounds of mortar so the company sees a size, not a vague "can you come look."
Then one company is offered the note. A local mason grinds and repoints. Dale does not pick the sand color from a photo alone. If the window cannot be met, the caller hears the next real opening, not a promise that keeps the board pretty.
The note is the product. A callback that skips spall or open joints, and whether the mortar has to match lime creates the second angry call.
